Digital Information Portal Powered by PLATMA: Help from Transcarpathia Case

Help from Transcarpathia is another successful solution that PLATMA empowered. It aims to aid all people from the region affected by the war in Ukraine.

As a lot of war victims required material and psychological help due to the ongoing situation in the country, a strong need arose to develop such a portal to speed up and facilitate these flows. So, the goal was to create a safe digital place for anyone affected by the Russian invasion that would afford 24/7 available help.

Together with PLATMA, the task was to develop a portal with various useful functions to address the needs of everyone looking for help.

The Challenge

When getting help, the main challenge is that a person needs to write a statement describing a problem and then submit it to the citizen appeals department. All these steps consume time and effort. That is why it was decided to simplify and partially automate the flows.

The choice was made in favor of PLATMA since we have a Low-code platform with ready-made solutions to save time and costs significantly.

Firstly, transferring a set of documents directly to the portal was necessary. In addition, it was required to implement the document upload function. To make this convenient, the PLATMA team started to work on the perfect solution.

The Solution

The developers’ team was developing the platform, and the entire backend worked on PLATMA. The website features a functional admin panel, where, with a few clicks, affected citizens can apply for several types of financial help according to the relevant regional program. The portal also offers numerous vital services for family members of missing or captured defenders.

When registering, a person performs a search using a region name and finds the destination to go to. The portal contains data about a post office address and a mobile phone contact number so a person can call and get helpful information. The website has two sections. A person can fill out questionnaires and submit applications online.
The portal lists required documents, so people can download them at home and fill them out for further assistance.

The Results

The result for Help from Transcarpathia shows a big step towards digitization in social protection. Namely, the portal provides payments to soldiers, wounded and injured, as well as people suffering from health issues related to the defense of Ukraine and those who have a disability.

On the portal, family members of defenders who went missing during military service or were taken hostage and held by illegal armed formations in the territory not under the control of Ukraine can apply for assistance.

Also, for participants in military operations, there is an opportunity to apply for:

  • reimbursement of expenses for sanatorium-resort treatment
  • partial compensation for the purchase of alternative energy sources for local businesses recruitment to the regional center for training for national resistance.
  • In general, applying takes from 10 to 20 minutes. After that, it immediately goes to social security workers. Applications from military personnel and their family members are considered within three days. In case of incorrect application registration or submission of the necessary documents, the social worker contacts the citizens.

Why Choose PLATMA to Make Your Solution Work?

By contacting PLATMA, you get exceptional services that stand out from other companies at an affordable price and quality. The Low/No code development platform is built on the declarative programming approach and offers a range of tools to help you launch and promote your IT products.

In the case of Help from Transcarpathia, PLATMA’s software development tools helped to digitalize flows, simplifying and speeding them up. As a result, people benefit from enhanced experience and can receive help anytime.