Revolutionizing Customer Service with Chatbots
Сhat Bot

Meet JiII. She has a small business and is using the Low-code PLATMA platform to change how it runs full scope. Especially, as someone who sells courses and actively manages a Telegram channel, PLATMA has been a game changer for her. Before using PLATMA, Jill all her free time communicating with customers and responding to inquiries. However, with the help of PLATMA, she’s been able to automate this process, freeing up valuable time and resources.

One of the most valuable features of PLATMA is the ability to create a chatbot that can answer customer questions, provide product recommendations, and process orders. Using the user-friendly “drag-and-drop” interface, JiII was succeeded in creating a custom sales script to meet the needs of her business. For example, her chatbot can greet customers, ask them what they’re looking for, and then provide them with product recommendations based on their preferences. Whether I’m running a website or an Instagram store, — JiII automates the communication process without requiring a programmer.

In addition to automating customer communication, PLATMA allows JiII to connect her chatbot to a CRM system through APIs. This approach enables her to track customer interactions, analyze their behavior, and generate sales reports. With PLATMA’s chatbot builder, it’s easy not only to create a smooth and personalized customer experience but also to automate processes and reduce response times. This feature significantly increased customer satisfaction and helped her to streamline her business operations.

It is clear that PLATMA can be a powerful solution for any business owner who wants to automate  customer  communications and streamline sales processes. Whether you’re in the business of selling courses or something different, PLATMA’s low-code platform makes it easy to create customized solutions according to your specific needs. The benefits of using PLATMA, include increased efficiency, reduced costs, and im proved customer satisfaction.