Revolutionized Customer Service with Chatbot for Helen

Helen is an influencer in the area of beauty and wellness. Since 2015, she has been managing online and offline stores in great demand in European countries. Her goal, for now, is to expand her business to the Western market and streamline workflows. She decided to reach out to PLATMA for a perfect solution.

Helen already has a large base of customers who seek a quick response. However, the customer service team can’t do it 24/7 as they waste most of their time on routine tasks like manual posting of content, segmentation of clients, distribution to customers, filling cards, and replying to FAQs…

PLATMA’s ultimate goal for Helen is to focus on more essential business tasks and expansion by delegating routines to the chatbot, SalesJinn.

The Challenge

During work, Helen constantly faced high costs for customer service. Besides, she was also spending large amounts on training and monitoring employees who needed to be more motivated to perform their work. As a result, she searched for better customer service and satisfied clients.

Moreover, some data was missing, from contacts and feedback to analytical reports. Therefore, Helen was forced to make decisions based on intuition or assumptions, which could lead to wrong choices and loss of money. Her marketing campaigns weren’t effective, and she couldn’t identify trends and customer preferences.

The Solution

SalesJinn took all the support work into its hands, providing automated assistance to customers. The clever chatbot handles routine inquiries, answers common questions, and offers essential support, allowing the customer service team to focus on more complicated tasks. Available 24/7, SalesJinn offers customers its help outside business hours. This highlight increases their satisfaction and reduces the workload on support staff. In addition, the chatbot increased sales by collecting information about a particular client’s interests.

SalesJinn also solves business tasks associated with insufficient analytical intelligence by automating the process of data collection and analysis. Chatbot creates visual reports and dashboards to provide key metrics:

  • % of customer interest
  • Sales by channels
  • % of customer churn
  • Amount of sales by channels.

The Results

Before using SalesJinn, Helen spent all her free time communicating with customers and responding to inquiries. The Low-code platform PLATMA completely changed how she runs her company today. Helen’s been able to automate the workflows, freeing up valuable time and resources. For example, her chatbot greets customers, asks them what they’re looking for, and then provides them with product recommendations based on their preferences. Whether running a website or an Instagram store, Helen can automate communication activities without the help of programmers.

Furthermore, she can track customer interactions, analyze their behavior, and generate sales reports. With PLATMA’s chatbot builder, it’s easy to create a smooth and personalized customer experience while automating processes and reducing response times. This has dramatically boosted customer satisfaction and helped Helen to streamline her business flows.

SalesJinn Is a Perfect Solution to Increase Sales

Now, customers who choose Helen’s services benefit from an instant response at a professional level. Now, she sells even more goods fully automatically. Analyzing Helen’s experience, it becomes clear that PLATMA can be a powerful solution for any business owner who wants to automate customer communications and streamline sales operations. Whether you’re in the beauty and wellness business or something entirely different, SalesJinn comes in handy.

The chatbot conducts all sales phases in real-time, allowing you to respond to customer needs quickly and ensuring a top-rated service. In addition, the solution enables the integration of various tools to simplify the workflow and increase productivity. With SalesJinn, you can effectively collect leads, process data, analyze results, and interact with customers. You will also be able to get a detailed record of all transactions and analyze the data to improve your sales strategy. Reach new heights in sales with SalesJinn empowered by PLATMA!